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Blog & News

The Importance of Identifying and Supporting Newly Diagnosed Individuals

For proactive education and support, it has been proven effective to reach out to individuals newly diagnosed with chronic conditions in a timely manner. It’s important to ensure they understand their diagnosis, and what their responsibilities are in light of the new news. It’s important to not assume that the members’ primary care doctors covered their new diagnoses and treatment plan as thoroughly as was needed. Even if they did, people often don’t remember everything they hear while sitting in their doctor’s exam room.

Our Poindexter advanced and predictive analytics platform makes it easier for our clients to identify those who are newly diagnosed with a condition through filtering within our Clinical Predicted Risk report.

For our Poindexter users, here’s a guide on how to access that level of detail.

  • Login to Poindexter and open the Predicted Risk report in the Clinical report menu.

  • In the filters at the top, select “2 time frames”, enter the time frames you want to see below that. 

  • Click the Generate Report button.

  • Enter a name for your report and click the Submit button. User Hint: It’s always a good practice to give your report a name that will help you identify it easily in your My Reports list.


  • You will then see a message that your report has been sent to the queue – click the button to go to your My Reports area to retrieve it (you may also access your reports via the left-side Poindexter menu).

  • Once your report is ready, it will have a “Completed” status in your My Reports. Just click on the Report ID link to access it.

  • Once the report opens, click on the 2nd Risk Drivers button to expand the report to that area.

  • You will now see a list of nearly 100 risk drivers within your population, and in the “Members w/ New Driver From” column, you will see a count of the members with a new driver across all of those categories.


  • Just click on the number of members in the “Members w/ New Driver From” column to get to a list of members who are new to that Risk Driver category.

  • From here, you can also click into an individual member’s longitudinal member view to get full details on each individual.

If you have any questions about this functionality, or about how Poindexter and the APH team support our clients in identifying opportunities for member support and influence, please contact us here.


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